An Air Canada customer who says she was charged twice for a round trip to the Philippines says the airline has now promised to refund her over $5,000. SKIP TO MAIN CONTENT In the news ...

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

Meanwhile, only about 54 per cent of Air Canada's flights actually arrived on-time last year, putting it in last place in a recent ranking of how well North American airlines stick to their schedules.

However, Air Canada agreed to review the Rehels’ case and, on a good-will basis, refunded the full outstanding amount of their fares in the form of a flight credit after Global News brought the ...

Air Canada, the largest airline in the North American country, was ordered to pay partial refund to a passenger after its chatbot provided inaccurate information, misleading the person into ...