AI-powered RCS Messaging Platform delivers interactive, conversational fan experience across Verizon, T-Mobile and AT&T networks Strategic partnership represents the first time a business has deployed ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

New ‘Flex Credits’ pricing model enables businesses to scale AI-powered digital labor to every employee, department, and process SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the global ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Innovations to Care by Sprout will enable marketers to provide proactive, secure and insights-driven customer care on social. New releases, available today, include additional bot channels, ...

Redesigned mobile app and advanced messaging features improve the on-the-go experience so businesses can reduce response times and increase personalization ATLANTA--(BUSINESS WIRE)--CallRail, the lead ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth.

CRM for Everyone is now widely available, adding deep Zia capabilities AUSTIN, Texas--(BUSINESS WIRE)--Zoho Corporation, a global technology company, today added deeper AI and work orchestration ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

CMOs face rising ROI pressure, tech skill gaps and AI disruption. Here's what 500+ marketing leaders revealed in our 2025 State of the CMO Report.

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in logistics and transportation ...

Over the past few years, the kinds of B2C and B2B use cases businesses have sought our help in solving have grown in variation and complexity.