Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
Oct 8, 2024 · Modern CMS platforms support multi-channel or omnichannel content and experience delivery in a variety of ways and with a broad range of sophistication. Headless content management systems are ...
Top 8 Customer Experience Courses and Certifications
Jun 10, 2024 · Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
A Look at 19 Enterprise Digital Asset Management Solutions
Jan 30, 2024 · In this article, we take a look at 19 enterprise DAM solutions included in Gartner's Peer Insights. 1. Acquia DAM. Acquia acquired Widen in 2021 and the Widen Collective now goes by Acquia DAM ...
Third-Party Cookie Deprecation: The Ad Industry's New Dawn
Jan 29, 2024 · Google's phased elimination of third-party cookies, starting January 2024 with a small percentage of Chrome users, signals a major change for marketers and advertisers. This initiative, which was ...
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · Customer experience management (CXM) is a strategic approach that focuses on creating customer experience that exceeds expectations. It involves optimizing each interaction between a customer and ...
What Is Marketo? A Marketer's Guide - CMSWire.com
Oct 1, 2020 · A Marketer's Guide. CMSWire's Dom Nicastro sheds light on Marketo and what marketers need to know to get the most out of this SaaS-based suite. Marketo is Software-as-a-Service (SaaS)-based ...
What Is Net Promoter Score (NPS)? - CMSWire.com
Mar 4, 2024 · The net promoter score survey allows customers to choose a score between 0 and 10, with 0 meaning "not likely at all," and 10 meaning "very likely." The net promoter score scale breaks down what ...
Generative AI Timeline: 9 Decades of Notable Milestones
Jun 28, 2023 · Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of problems. Generative AI is already ...
Twitter Discontinues Periscope, But Live Streaming Lives On
Sep 17, 2021 · In December 2020, Twitter announced plans to shut down its video streaming-focused Periscope app. Periscope was pulled from app stores, and the platform formally shut its doors on March 31, 2021 ...